Airbnb Guest Management
Why is delivering a great Airbnb guest service important?
Airbnb guest management is one of the most crucial parts of end-to-end Airbnb management. Bookings are dependent on positive reviews from guests staying at your property.
At Unique BNB Hosts, we pride ourselves on our local guest management team, who are available to assist via a dedicated support line. Delivering consistently excellent service to your guests is our top priority.
Key areas of our Airbnb guest management
Guest management
With our Airbnb guest management experience in major cities, we understand the challenges that come with short-term rentals.
Each month, we help guests have an extraordinary stay at our properties. Our guest management team aims to support guests around the clock to ensure they receive exceptional service.
Meet and greet key exchange
Most property owners don’t have the time to meet their guests and hand over the key. At Unique BNB Hosts, we take that task away from the homeowners.
We ensure guests can easily pick up and drop off keys at a convenient time. We also offer lock-box services, which is ideal for guests who are arriving late at night.
Safety and security
We prioritise guest safety and home security at all times. Our process includes thorough ID checks and screening of all guests, as well as regular property inspections.
This ensures everything is under control and the property is in the same condition as it was before the next check-in.
Maintenance and support
We know that maintenance issues are inevitable and may come at any time.
Through our trusted network of trades, our professional maintenance service covers everything you’ll ever need to ensure guests have the best experience at your property.
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Benefits of Unique BNB Hosts property management services
Styling & Furnishing
The right furnishing and styling play critical roles in attracting and retaining guests. To get as many bookings as possible, it is important to put style and furnishing at the top of your list when considering short-term rental for your investment property.
Unique BNB Hosts property management services include dedicated property stylists who ensure all properties under our care stand out. Our interior designers have a proven track record in the field, adding more value to your property by infusing a feel of home in every stay. We also offer furnishing packages that are tailored to a property’s size and budget.
Housekeeping & Maintenance
When it comes to short-term accommodation, guest expectations are getting higher–your investment property’s cleanliness included.
While it is ideal to maintain a tidy rental space around-the-clock, most property owners find it difficult to manage their time and frequently check on their property to make sure that everything is of 5-star grading.
At Unique BNB Hosts, we provide Airbnb cleaning services and supply 5-star linen, fresh towels and eco-friendly toiletries for guests to use.
Property Marketing
Guest Management
Often, your guests will experience inconveniences and will seek help to address their concerns immediately.
At Unique BNB Hosts, we make sure that you take the backseat in managing your guest’s expectations with our dedicated support line that’s ready to accommodate your guests exactly when and where they need it.
